Privacy Policy

MochaTheDog values your concerns about online privacy while browsing and shopping at our website, we guarantee that the personal information you provided will be used for your intended purpose and to complete your online purchase and we will not sell or trade with other company in any manner. We strive to facilitate your use of our website and provide you with an interactive and dynamic experience on our website by present you with the latest news. Therefore, we collect your information in order to analyse information of what you might be interested in, then we will improve the content, services on the website and provide more suitable advertisement for you. Moreover, your personal information provided by you is used to respond to your inquiries or concerns about our products or services we offer. Besides, we gather those information is for order processing, shipping and customer service, such as we may contact you to provide information of your order, shipping status and so on.Furthermore, we will use it for conducting internal reviews and data analysis for our website for example the number of visitors. We value your feedback and welcome any comments you may have to help improve our services.

 

Refund Policy

Before you request a return, check the return policy and other information.   

  • Buyers is responsible for paying the return shipping and should ship the item(s) back with valid tracking number.
  • If you do not do that, we can reject your return and no refund will be issued.
  • We will accept return within 14 business days after the purchase date.
  • The product is undamaged and unused with all original packaging or labels attached
  • Once returned, we will refund the person who originally placed and paid for the order.
  • If photos of the item would be helpful for documenting the condition of the item you bought and received, you can send the photos to info@mochathedog.com . You can send as many as 10 photos (PNG, JPEG, BMP, or GIF; max size 5MB).
  • We'll provide you with a return shipping label. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to us. You must return the item within 5 business days of requesting the return. It's a good practice to include tracking information when returning an item.

We refund you within 6 business days of receiving the returned item. Once the original item is shipped back, we will ship the new item to you within 5 business days.


The disclaimer
The information, products, photographs and general elements contained in this website are disclosed for general information purposes only.  The information on this website can be admended at any time by MochaTheDog, we reserve the right to change, delete or supplement the content without prior indication or notice. Moreover, we do not make any warranties about the accuracy, completeness and reliability of the information, including the price, product information and product specifications. MochaTheDog assumes no responsibility for any damages and losses caused by decisions or actions you take upon the information on our website, including direct, indirect, consequential, incidental damage or loss resulting from the use of this website.