1. Do you have retail stores?
    No, we sell directly through our online shop.

  2. Where do you ship?
    United States.

  3. How long does shipping take? What shipping methods do you use?
    USPS 5-10 business days.

  4. How can I track the delivery of my order?
    When your order has been dispatched from our warehouse, you will receive an email with your tracking number. You will usually get your tracking email within five business days of placing your order.

  5. Do you accept replacements and exchanges?
    No.

  6. Who will cover the shipping for returns?
    We do not cover the shipping fee for returns. We will ship the exchange product back to you after we receive your returned product.

  7. How to calculate the shipping cost?
    You will have the option to calculate your shipping costs before you place the order.

  8. What if I haven't received my order?
    You can track your order with the tracking number that will be provided to you via e-mail or you can sign into My Account and check the order status. You can also contact by e-mail.

  9. What payment options do you accept?
    We accept payment via PayPal or Stripe

  10. Can I save an item to a wish list?
    Yes, if there is product that you like but you are not ready to buy it now, you can add it to your wishlist and come back later when you are ready to shop.

  11. Do I need an account to place an order?
    If you want to keep track of your orders and save your information, you can create an account for convenience.

  12. Does MochaTheDog have a gift card?
    No.